When an IT issue interrupts your work, start with a clear description and an engineer who can help you decide what to do next. Seraph Technology Solutions provides on-demand remote and onsite IT support for businesses.
Call 800-619-7135 or Jason directly at 312-757-4806. For support requests, email support@seraphts.com.
Remote help and onsite expertise
We help troubleshoot Microsoft 365 and Google Workspace, email and account access, business networking, UniFi and Ubiquiti equipment, and Wi-Fi connectivity. Remote support can be a practical first step when the affected systems remain accessible. Cabling, equipment installation, physical faults and wireless surveys may require an onsite visit.
Have an IT question before making a change? We can walk through the issue with you, explain the options and scope the next step. Availability, scope and any response commitments are confirmed when the work is accepted.
Where we work
We serve Chicagoland and businesses across Illinois, Indiana, Wisconsin and Michigan. Remote support is also available for organizations outside the region. Onsite work in other areas can be arranged with travel costs agreed in advance.
What to include in your request
Tell us your company name, location, best callback number, the affected application or equipment, when the problem started, and how many people are affected. Include the exact error message if possible. Please do not email passwords, verification codes or sensitive customer data.
How an engagement starts
We review the issue, identify the access or onsite work required, and agree the scope and estimate. Our standard hourly billing rate is $125. Project pricing, travel, hardware, licensing and other costs are confirmed for your engagement before work begins.
For recurring needs, we can discuss managed or co-managed IT under a scoped master service agreement, with service levels defined for your business. An on-demand request does not create a response-time guarantee or an ongoing agreement.
Plan the next step
Need a migration or infrastructure project? Explore Microsoft 365 and Google Workspace migrations or our business IT support and projects. For new engagements, contact info@seraphts.com.
Call 800-619-7135 or Jason directly at 312-757-4806. Send a project inquiry.